What does it take to deliver a premium, consistent customer experience in the modern dealership? Join us for a live conversation with Bob Calabrese, revered as “GoTo Bob”, from Ewing Automotive, whose approach turned communication chaos into a proactive engine for growth, loyalty, and measurable success.

We’ll unpack Bob’s unique perspective on industry challenges and the transformative power of purpose-built tools as the dealership world gears up for even more disruption and opportunity. Bring your questions and be ready for candid insights!

In this session, we’ll explore:

• The top communication and operational challenges facing dealerships—and how integrated technology can turn them into growth opportunities.
• Real stories from Ewing Automotive before and after GoTo Connect: from missed leads and IT headaches to fast customer engagement and a unified, data-driven team.
• Bob’s strategies for boosting CSI scores, building customer loyalty, and creating a culture where every touchpoint matters—plus live audience Q&A!