Environmental, Social and
Governance at GoTo
GoTo’s products bring people together, facilitate collaboration, and create shared understanding. Our Environmental, Social and Governance priorities invoke these same principles, thoughtfully involving our stakeholders in a holistic way.
The following areas serve as a blueprint for our ESG efforts and profoundly impact GoTo’s culture and performance.
Talent & Culture
At GoTo, we're deeply committed to cultivating an environment where all employees can thrive. We attract, engage, and retain exceptional talent by fostering an inclusive workplace rooted in innovation, authenticity, adaptability, and growth. Our highly collaborative culture, paired with a strong focus on empowerment and autonomy, fuels our passion for delivering exceptional experiences to our customers. In addition to comprehensive health and wellness benefits, our total rewards program includes education, career development and growth opportunities, family planning support, and more. By providing equal opportunities and fostering a space where everyone feels valued, supported, and empowered, we enable our teams to deliver their best work, drive meaningful impact, and continuously raise the bar in how we show up for our customers.
Inclusion & Belonging
At GoTo, we commit to cultivating an environment where people feel empowered to be authentic, excel in their roles, and seize opportunities. Our initiatives foster trust, challenge biases, and value diverse perspectives. By celebrating our team's unique experiences and backgrounds, GoGetters come together to weave a dynamic tapestry of expertise, innovation, and insight.
Environmental Sustainability
GoTo is committed to science-aligned climate action and building sustainable practices for both our offices as well the thousands of home offices our employees work out of as a part of our remote-centric organization. The purchase of Energy Attribute Credits (EACs) is critical to GoTo’s ongoing commitment to decarbonization. This enables us to mitigate our Scope 2 emissions. EACs allow us to match our global electricity usage with 100% renewable energy. This is important because there is a significant fossil fuel component in the generation mix of the day-to-day power on which we rely. Instead of procuring carbon offsets from the voluntary market, we actively engaged in reforestation efforts through partnerships with nonprofit organizations around the world. In our operations, we prioritize using data centers that are powered by renewable energy, have high energy efficiency standards, and high ratings from Greenpeace. We have reduced corporate travel and procured certified carbon offsets for emissions attributed to necessary travel.
Philanthropy & Volunteering
GoTo Gives is the vehicle through which we fulfill our mission to create a more sustainable world by connecting the next generation workforce to the power of possibilities. Our three impact areas are: Education & Youth, Environmental Stewardship, and Community Action. Through financial support and direct service, GoTo employees lead with purpose.
ESG Business Alignment
Environmental, Social, and Governance factors are embedded into our business model. A leading example of this is our environmental handprint: in 2020-2021, GoTo contributed to the avoidance of 63 million tons of greenhouse gas emissions by reducing—through the use of our products—customers’ daily commutes and business travel.
Employee Health & Safety
Thrive, GoTo’s corporate wellness program, emphasizes the mental and physical well-being of our remote-centric employees, providing support and building resilience during challenging times. Our quarterly Self Care Days allow employees to recharge, spend time with family or take up new hobbies.
Governance & Ethics
Our Corporate Governance Guidelines and Code of Business Conduct and Ethics reflect our commitment to ethical business practices, compliance, and oversight. We believe that the highest standards of governance and ethics are foundational to GoTo’s long-term organizational success and enduring, positive corporate culture.
Human Rights & Labor
We’re committed to respecting and protecting global human rights and strives to serve as a model for our customers, vendors, and partners, encouraging them to do the same. Recognizing the need for ongoing vigilance, we endeavor not to be complicit in any human rights violations.
Customer Experience
Our customers are our obsession. With global 24/7 support, premium customer care, and solutions designed to improve the human experience, we aim to delight our customers across their journey,. We strive to earn long-term relationships by building on the highest levels of care and trust.
Privacy & Data Protection
As a company with users in nearly every country around the world, we are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users and end-users.
Responsible Use of AI
We’re deeply committed to leveraging AI to enhance efficiency and foster innovation within our teams and products. By incorporating AI across various departments, we expedite processes, transform workflows, and improve efficiencies. Our dedication to understanding AI's capabilities, developing ethical solutions, and prioritizing customer value underscores our commitment to incorporating AI into our products responsibly and securely.
