Thriving in a Transforming World of Customer Support: Insights from Industry Leaders

A Fireside Chat on Real-World Strategies to Navigate Trends, Technologies, and Challenges in Modern Support

The customer support landscape is evolving rapidly, driven by advancing technologies, rising expectations, and the need for agility and personalization. In this fireside chat, industry leaders will share their experiences, strategies, and vision for delivering exceptional service, tackling challenges, leveraging AI and automation, and preparing for emerging trends—offering actionable insights to help your business scale, strengthen customer connections, and thrive in the future of support.

Key takeaways:

• Understanding the landscape: Gain a clear picture of the key trends reshaping the customer support industry and how businesses are adapting to them.
• Lessons from the frontlines: Explore strategies for overcoming challenges such as balancing personalization with scalability and efficiency.
• Leveraging innovation: Discover how advanced technologies like AI and automation are driving proactive, customer-centric support models while retaining the human touch.
• Future readiness: Learn practical tips for staying agile and proactive in meeting the needs of both customers and employees as the support environment continues to shift.

Fireside Chat Speakers:

• Jessica Osborn, Senior Manager of IT Support Automation, Randstad US
• Aaron Zell, Sr. Manager, Global IT, Yardi
• Moderated by Alix Hagan, Vice President, Global Marketing, GoTo