Future-Ready Customer Communications: Strategies for Connection, Consistency, and AI Innovation

A Fireside Chat on Meeting High Customer Expectations and Building Seamless Multichannel Experiences

At the end of the day, we’re all customers and can appreciate the importance of a great experience, a strong connection with businesses we frequent. A rewarding business-to-customer relationship is more important today than ever… where the difference between a good and bad experience can make or break a sale, your reputation or even your business.

In this fireside chat, leaders from diverse industries will share proven, practical strategies for delivering exceptional customer experiences. Join us to explore what it takes to create strong customer connections and build enduring trust in your business.

Key takeaways:

• Meet your customers where they are: Learn strategies for unifying phone, text, email, chat and video touchpoints – so your team can engage on everyone’s terms, without juggling platforms or missing opportunities.
• Life is complicated, great experiences shouldn’t be: Teams and resources are already stretched thin. Hear best practices for deploying solutions without unnecessary complexity and cost – easy to implement, effortless to manage, and built to deliver immediate value.
• Better intelligence, better insights for better business: Modern technology is required to address modern customer issues. Uncover ways to harness AI-driven insights, analytics, and feedback to anticipate needs, prevent issues, and enhance communications for growing your business.

Fireside Chat Speakers:

• Adam Lobdell, IT Director, Rohrich Automotive Group
• Russ Sullins, Assistant VP of IT, Insurica
• Kevin Hart, Manager of Network and Telecom, Tenet Healthcare
• Moderated by Joe Walsh, Vice President, Product Marketing, GoTo